The central idea in reference modeling is the reutilization of the business knowledge contained in reference models for the construction of specific information models. The orient...
: In order to enhance their global business performance, organizations must be careful with the quality of their information since it is one of their main assets. Analogies to qual...
—Knowing the dependencies among computing assets and services provides insights into the computing and business landscape, therefore, facilitating low-risk timely changes in supp...
Alexandru Caracas, Andreas Kind, Dieter Gantenbein...
Service-based IT infrastructures serve many different business processes on a shared infrastructure in parallel. The automated request execution on the interconnected software com...
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...