Service oriented architectures (SOAs) provide an architectural paradigm to develop and evolve enterprise information systems. A key feature of SOAs is compensability of services. ...
With the Web 2.0 trend and its participation of end-users more and more data and information services are online accessible, such as web sites, Wikis, or web services. The integra...
WebQual is a method for assessing the quality of Web sites. The method has been developed iteratively through application in various domains, including Internet bookstores and Int...
- The issue of web-site quality is tackled from the perspective of the `voice of the customer'. Quality function deployment (QFD) is adopted as a framework for identifying web...
: The notion of service is closely coupled with the notion of process in general and of workflow in particular. Processes capture the coordination logic for the various resources i...