Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
We investigate the problem of ranking all process models in a repository according to their similarity with respect to a given process model. We focus specifically on the applicat...
Remco M. Dijkman, Marlon Dumas, Luciano Garc&iacut...
Abstract: In this paper we present our ideas to apply constraint satisfaction on business processes. We propose a multi-level constraint satisfaction approach to handle t levels of...
—A new approach to perform feasibility studies using business process models is proposed. The utilization of the improved Role Activity Diagram notations has led to the extractio...
Abstract. With the increasing globalization of economy and consequent increasing in the inter and intra organizational competitiveness, the role of groups in organizations and busi...