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ECIS
2004
14 years 11 months ago
A conceptual model of customer value in e-commerce
Customer value is crucial in predicting customer choice in traditional consumer behavior research. However, online customer value can be different from its offline counterpart bec...
Yunjie Xu, Shun Cai
KDD
2002
ACM
122views Data Mining» more  KDD 2002»
15 years 10 months ago
Customer lifetime value modeling and its use for customer retention planning
We present and discuss the important business problem of estimating the effect of retention efforts on the Lifetime Value of a customer in the Telecommunications industry. We disc...
Saharon Rosset, Einat Neumann, Uri Eick, Nurit Vat...
ACMICEC
2003
ACM
104views ECommerce» more  ACMICEC 2003»
15 years 3 months ago
Document exchange model for augmenting added value of B2B collaboration
In this paper we present a B2B integration project, which aims to augment the added value of services instead of improving efficiency by automating processes. This paper introduce...
Koichi Hayashi, Riichiro Mizoguchi
BPM
2008
Springer
132views Business» more  BPM 2008»
14 years 12 months ago
On Modeling and Maximizing Business Value for Autonomic Service-Oriented Systems
Abstract. The existing Web service management solutions are almost exclusively focused on optimization of technical QoS metrics (e.g., availability). However, financial (e.g., prof...
Vladimir Tosic
IS
2010
14 years 8 months ago
Content value chains modelling using a copyright ontology
Existing Digital Rights Management systems, initiatives like Creative Commons or research works as some digital rights ontologies provide limited support for content value chains m...
Roberto García, Rosa Gil