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WSC
2008
15 years 2 months ago
Simulation of modular building construction
Modular construction has the advantage of producing structures quickly and efficiently, while not requiring the resources to build a structure to be co-located with the constructi...
Osama M. Mohsen, Paul J. Knytl, Basel Abdulaal, Ja...
WSC
2008
15 years 2 months ago
Simulation of process execution monitoring and adjustment schemes
Optimization and design of production and service operations has been a cornerstone of simulation applications for many years. Recently there has been increasing interest in excel...
Russell R. Barton, Jun Shu
WSC
2001
15 years 1 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
COMAD
2009
15 years 28 days ago
CRM Analytics Framework
Implementing a CRM Analytics solution for a business involves many steps including data extraction, populating the extracted data into a warehouse, and running an appropriate mini...
Joseph P. Bigus, Upendra Chitnis, Prasad M. Deshpa...
CSCW
2002
ACM
14 years 11 months ago
Activity Theory and System Design: A View from the Trenches
An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles