Modular construction has the advantage of producing structures quickly and efficiently, while not requiring the resources to build a structure to be co-located with the constructi...
Osama M. Mohsen, Paul J. Knytl, Basel Abdulaal, Ja...
Optimization and design of production and service operations has been a cornerstone of simulation applications for many years. Recently there has been increasing interest in excel...
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Implementing a CRM Analytics solution for a business involves many steps including data extraction, populating the extracted data into a warehouse, and running an appropriate mini...
Joseph P. Bigus, Upendra Chitnis, Prasad M. Deshpa...
An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles