97 search results - page 1 / 20 » Modeling and Optimization Problems in Contact Centers |
68
Voted
QEST
2006
IEEE
15 years 4 months ago
2006
IEEE
We give a quick overview of some key issues in (quantitative) call center management: building realistic models, developing efficient tools to simulate these models, finding qui...
WSC
2007
15 years 16 days ago
2007
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
TSC
2010
14 years 4 months ago
2010
Today's data centers offer IT services mostly hosted on dedicated physical servers. Server virtualization provides a technical means for server consolidation. Thus, multiple v...
INFOCOM
2010
IEEE
14 years 8 months ago
2010
IEEE
—The study of Cyber-Physical System (CPS) has been an active area of research. Internet Data Center (IDC) is an important emerging Cyber-Physical System. As the demand on Interne...
JEA
2006
14 years 10 months ago
2006
Layered Manufacturing is a technology that allows physical prototypes of three-dimensional models to be built directly from their digital representation, as a stack of two-dimensi...