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85
Voted
SPEECH
2002
15 years 13 days ago
2002
In this paper we present a hypothesis-verification approach for a Spanish Recognizer of continuously spelled names over the telephone. We give a detailed description of the spelli...
WSC
2001
15 years 2 months ago
2001
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
77
Voted
COMSWARE
2008
IEEE
15 years 7 months ago
2008
IEEE
—Presence technology is going to be an integral part of the next generation of communication technology. It can eliminate telephone tag between two parties (caller and callee), w...
137
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SCP
2000
15 years 17 days ago
2000
Obtaining performance models, like Markov chains and queueing networks, for systems of significant complexity and magnitude is a difficult task that is usually tackled using human...
93
Voted
WSC
1998
15 years 2 months ago
1998
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....