Context awareness and context modeling have raised their call for attention and importance quite recently in the world of contact centers for better customer services and relation...
Context modeling shall lead to better aid customers in achieving intents that evolve throughout a session. A static approach to it has been proposed. This approach is not satisfact...
Roland Kaschek, Klaus-Dieter Schewe, Bernhard Thal...
The Context Modelling Language (CML), derived from Object Role Modeling (ORM), is a powerful approach for capturing the pertinent object types and relationships between those type...