This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
This paper proposes a combined mechanism for coordinating agents in timed normative multi-agent systems. Timing constraints in a multi-agent system make it possible to force actio...
Lacramioara Astefanoaei, Frank S. de Boer, Mehdi D...
This paper examines the investment behaviour of an incumbent and a potential entrant that are competing for a patent with a stochastic payo . We incorporate asymmetric information...
Social reasoning theories, whilst studied extensively in the area of multiagent systems, are hard to implement directly in agents. They often specify properties of beliefs or behav...
In this paper, we present the user evaluation results of a Community-centric Music Voting service that relies on a DHT-based P2P network. For each user community, an independent D...
Timo Koskela, Janne Julkunen, Otso Kassinen, Mika ...