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CIMCA
2005
IEEE
15 years 8 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
ATAL
2010
Springer
15 years 7 months ago
Strategic executions of choreographed timed normative multi-agent systems
This paper proposes a combined mechanism for coordinating agents in timed normative multi-agent systems. Timing constraints in a multi-agent system make it possible to force actio...
Lacramioara Astefanoaei, Frank S. de Boer, Mehdi D...
ANOR
2007
70views more  ANOR 2007»
15 years 6 months ago
Preemptive patenting under uncertainty and asymmetric information
This paper examines the investment behaviour of an incumbent and a potential entrant that are competing for a patent with a stochastic payo . We incorporate asymmetric information...
Yao-Wen Hsu, Bart M. Lambrecht
DALT
2010
Springer
15 years 1 months ago
Executing Specifications of Social Reasoning Agents
Social reasoning theories, whilst studied extensively in the area of multiagent systems, are hard to implement directly in agents. They often specify properties of beliefs or behav...
Iain Wallace, Michael Rovatsos
JDCTA
2010
125views more  JDCTA 2010»
15 years 29 days ago
User Evaluation of a Community-centric Music Voting Service
In this paper, we present the user evaluation results of a Community-centric Music Voting service that relies on a DHT-based P2P network. For each user community, an independent D...
Timo Koskela, Janne Julkunen, Otso Kassinen, Mika ...