: In the context of knowledge management, we focus on the representation and the retrieval of past experiences called cases within the Case-Based Reasoning (CBR) paradigm. CBR is a...
Intelligent planning algorithms such as the Partially Observable Markov Decision Process (POMDP) have succeeded in dialog management applications [10, 11, 12] because of their rob...
In the last few years, the University of Aveiro, Portugal, has been offering several distance learning courses over the Web, using e-learning platforms. Experience showed that dif...
PROMOTE is a EU project dealing with knowledge management and running in the IST programme, Nr. IST-1999-11658 [IST00]. The overall goal of the project is to develop an integrated...
We draw from the quality management and organizational learning literatures to develop a descriptive model of software process management. These literature streams suggest that the...