In designing Markov Decision Processes (MDP), one must define the world, its dynamics, a set of actions, and a reward function. MDPs are often applied in situations where there i...
David L. Roberts, Sooraj Bhat, Kenneth St. Clair, ...
The changing needs of healthcare provision around the world are forcing service designers and decision makers to adopt new tools in design and evaluation of processes. Apart from ...
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
Large scale / mega projects are lengthy complex endeavors that require significant planning by management, engineers and construction personnel to ensure the success of the projec...
Workflow analysis is an important component in the simulation of construction operations. It involves creating a specific number of work requests for a crew every time period, com...
Sivakumar Palaniappan, Anil Sawhney, Howard H. Bas...