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SIGUCCS
2000
ACM
15 years 2 months ago
2000
ACM
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
SIGUCCS
2000
ACM
15 years 2 months ago
2000
ACM
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
SIGUCCS
2000
ACM
15 years 2 months ago
2000
ACM
After thirty-plus years of making small “mid-course corrections” types of changes to the support paradigm, many on the Iowa State University campus thought it was time to make...
CHI
1999
ACM
15 years 2 months ago
1999
ACM
The past decades have seen huge improvements in computer systems but these have proved difficult to translate into comparable improvements in the usability and social integration)...
HOTOS
1999
IEEE
15 years 2 months ago
1999
IEEE
Modern file systems associate the deletion of a file with the release of the storage associated with that file, and file writes with the irrevocable change of file contents. We pr...