BACKGROUND – the systematic review is becoming a more commonly employed research instrument in empirical software engineering. Before undue reliance is placed on the outcomes of...
Stephen G. MacDonell, Martin J. Shepperd, Barbara ...
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
Abstract. Intelligent MultiMedia (IntelliMedia) focuses on the computer processing and understanding of signal and symbol input from at least speech, text and visual images in term...
We describe a user study that examined the relationship between the quality of an Information Retrieval system and the effectiveness of its users in performing a task. The task i...
Survey coding is the task of assigning a symbolic code from a predefined set of such codes to the answer given in response to an open-ended question in a questionnaire (aka surve...