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KDD
2008
ACM
142views Data Mining» more  KDD 2008»
16 years 7 months ago
Efficient ticket routing by resolution sequence mining
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
KDD
2008
ACM
153views Data Mining» more  KDD 2008»
16 years 7 months ago
Text classification, business intelligence, and interactivity: automating C-Sat analysis for services industry
Text classification has matured as a research discipline over the last decade. Independently, business intelligence over structured databases has long been a source of insights fo...
Shantanu Godbole, Shourya Roy
200
Voted
KDD
2008
ACM
176views Data Mining» more  KDD 2008»
16 years 7 months ago
Febrl -: an open source data cleaning, deduplication and record linkage system with a graphical user interface
Matching records that refer to the same entity across databases is becoming an increasingly important part of many data mining projects, as often data from multiple sources needs ...
Peter Christen
KDD
2008
ACM
147views Data Mining» more  KDD 2008»
16 years 7 months ago
Structured learning for non-smooth ranking losses
Learning to rank from relevance judgment is an active research area. Itemwise score regression, pairwise preference satisfaction, and listwise structured learning are the major te...
Soumen Chakrabarti, Rajiv Khanna, Uma Sawant, Chir...
KDD
2008
ACM
138views Data Mining» more  KDD 2008»
16 years 7 months ago
A visual-analytic toolkit for dynamic interaction graphs
In this article we describe a visual-analytic tool for the interrogation of evolving interaction network data such as those found in social, bibliometric, WWW and biological appli...
Xintian Yang, Sitaram Asur, Srinivasan Parthasarat...
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