Many industries have been developing e-business standards to improve business-to-business interoperability on a mass scale. Most such standards are composed of business data model...
In recent years Services Science has been an emerging discipline that aims to promote service innovation and increase service productivity by aligning scientific, management, and ...
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
In innovation adoption literature, the important role of the organizational context as a determinant of information systems (IS) success has long been pointed out. Various factors...
Sebastian F. Martin, Daniel Beimborn, Mihir A. Par...
In recent years, the emergence of the term IT Governance (ITG) has pointed to the increasing importance for business of effecting an alignment between its strategic direction and ...
Chi-Hoon Lee, Jung-Hoon Lee, Jong-Sung Park, Kap-Y...