In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
In this paper, we present an approach based on hierarchically structured business models as artifacts of business process modeling that are used in a stepwise acquisition process f...
: We address the question of how to communicate among distributed processes values such as real numbers, continuous functions and geometrical solids with arbitrary precision, yet e...
Radio Frequency Identification (RFID) applications are set to play an essential role in object tracking and supply chain management systems. In the near future, it is expected tha...
Hector Gonzalez, Jiawei Han, Xiaolei Li, Diego Kla...
— Imitation is a powerful mechanism for transferring knowledge from an instructor to a na¨ıve observer, one that is deeply contingent on a state of shared attention between the...
Aaron P. Shon, David B. Grimes, Chris Baker, Matth...