In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Humans continuously assess one another's situational context, modify their own affective state, and then respond based on these outcomes through empathetic expression. Virtua...
Scott W. McQuiggan, Jennifer L. Robison, Robert Ph...
As increasing numbers of processors and agents pervade the human environment, societies comprising both humans and agents will emerge. Presently, it is unknown how a person might ...
Formal Concept Analysis is based on the occurrence of symbolic attributes in individual objects, or observations. But, when the attribute is numeric, treatment has been awkward. In...
Query-independent features (also called document priors), such as the number of incoming links to a document, its Page-Rank, or the type of its associated URL, have been successfu...