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WSC
2007
15 years 8 hour ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
ATAL
2008
Springer
14 years 11 months ago
Modeling parallel and reactive empathy in virtual agents: an inductive approach
Humans continuously assess one another's situational context, modify their own affective state, and then respond based on these outcomes through empathetic expression. Virtua...
Scott W. McQuiggan, Jennifer L. Robison, Robert Ph...
ATAL
2008
Springer
14 years 11 months ago
Simulating human behaviors in agent societies
As increasing numbers of processors and agents pervade the human environment, societies comprising both humans and agents will emerge. Presently, it is unknown how a person might ...
Alicia Ruvinsky, Michael N. Huhns
CLA
2007
14 years 11 months ago
Representing Numeric Values in Concept Lattices
Formal Concept Analysis is based on the occurrence of symbolic attributes in individual objects, or observations. But, when the attribute is numeric, treatment has been awkward. In...
John L. Pfaltz
ECIR
2007
Springer
14 years 11 months ago
Combination of Document Priors in Web Information Retrieval
Query-independent features (also called document priors), such as the number of incoming links to a document, its Page-Rank, or the type of its associated URL, have been successfu...
Jie Peng, Iadh Ounis