In this paper we analyze the problem of “situating explanations” in user assistance systems. We introduce semantic transparency as a user interface property that enables givin...
Knowledge engineering relies on a unified effort of two components for success: 1) a strong expert knowledge back-end, and 2) an effective user interface. We address the latter is...
Victor Chou Hung, Avelino J. Gonzalez, Ronald F. D...
With the emergence of e-commerce systems, successful information access on e-commerce websites becomes essential. Menu-driven navigation and keyword search currently provided by m...
Joyce Yue Chai, Veronika Horvath, Nicolas Nicolov,...
Collaborative interactions with many existing digital tabletop systems lack the fluidity of collaborating around a table using traditional media. This paper presents a critical ana...
The cost of maintaining a software system over a long period of time far exceeds its initial development cost. Much of the maintenance cost is attributed to the time required by ne...