—With the growing popularity of social networking, traditional Internet Service Providers (ISPs) and Telecom operators have both started exploring new opportunities to boost thei...
It is vital to use accurate models for the analysis, design, and/or control of business processes. Unfortunately, there are often important discrepancies between reality and models...
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Expectation of profit is the economic driving force motivating business activity in a free-enterprise economy. An increase in this profit for a given organization can be accomplis...
Alaska Simulator is an interactive software tool developed at the University of Innsbruck which allows people to explore different approaches to process flexibility by using a fami...
Barbara Weber, Stefan Zugal, Jakob Pinggera, Werne...