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IAAI
2003
14 years 11 months ago
Building Agents for the Customer Service Front
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
LSO
2001
Springer
15 years 2 months ago
Knowledge Elicitation through Web-Based Data Mining Services
Knowledge is a vital component for organisational growth and data mining provides the technological basis for automated knowledge elicitation from data sources. The emergence of Ap...
Shonali Krishnaswamy, Seng Wai Loke, Arkady B. Zas...
SAINT
2003
IEEE
15 years 3 months ago
Ad-Hoc Business Processes in Web Services
Web service technologies promise to facilitate collaboration among business partners by helping potential business partners find one another and integrate their business processe...
Andreas Wombacher, Bendick Mahleko
ICWE
2010
Springer
14 years 8 months ago
Context, Quality and Relevance: Dependencies and Impacts on RESTful Web Services Design
Abstract. While several techniques have been introduced for specifying and acquiring context and quality information associated with Web services, they consider such information re...
Hong Linh Truong, Schahram Dustdar, Andrea Maurino...
OTM
2005
Springer
15 years 3 months ago
Seamless Engineering of Location-Aware Services
Abstract. In this paper we present a novel approach to design and implement applications that provide location-aware services. We show how a clear separation of design concerns (e....
Gustavo Rossi, Silvia E. Gordillo, Andres Fortier