This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
This paper explores how software developers debug integrated systems, where they have little or no access to the source code of the third-party software the system is composed of....
Abstract. Communities of interest (COI) have been applied in a variety of environments ranging from characterizing the online buying behavior of individuals to detecting fraud in t...
William Aiello, Charles R. Kalmanek, Patrick Drew ...
Interest in the analysis of user behaviour on the Internet has been increasing rapidly, especially since the advent of electronic commerce. In this context, we argue here for the ...
Previous studies of end-user programmers have indicated a reliance on related examples for learning. Accordingly, we analyzed the projects contained in an online community with re...