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» Online communities as communities of practice: a case study
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CANDT
2009
15 years 28 days ago
Overhearing the crowd: an empirical examination of conversation reuse in a technical support community
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Derek L. Hansen
ICSM
2007
IEEE
15 years 6 months ago
Debugging Integrated Systems: An Ethnographic Study of Debugging Practice
This paper explores how software developers debug integrated systems, where they have little or no access to the source code of the third-party software the system is composed of....
Thomas Østerlie, Alf Inge Wang
PAM
2005
Springer
15 years 5 months ago
Analysis of Communities of Interest in Data Networks
Abstract. Communities of interest (COI) have been applied in a variety of environments ranging from characterizing the online buying behavior of individuals to detecting fraud in t...
William Aiello, Charles R. Kalmanek, Patrick Drew ...
IWC
2002
121views more  IWC 2002»
14 years 11 months ago
Discovering user communities on the Internet using unsupervised machine learning techniques
Interest in the analysis of user behaviour on the Internet has been increasing rapidly, especially since the advent of electronic commerce. In this context, we argue here for the ...
Georgios Paliouras, Christos Papatheodorou, Vangel...
VL
2007
IEEE
123views Visual Languages» more  VL 2007»
15 years 6 months ago
Introductory Computing Construct Use in an End-User Programming Community
Previous studies of end-user programmers have indicated a reliance on related examples for learning. Accordingly, we analyzed the projects contained in an online community with re...
Brian Dorn, Allison Elliott Tew, Mark Guzdial