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ECLIPSE
2005
ACM
15 years 3 months ago
Coping with an open bug repository
Most open source software development projects include an open bug repository—one to which users of the software can gain full access—that is used to report and track problems...
John Anvik, Lyndon Hiew, Gail C. Murphy
HICSS
2009
IEEE
77views Biometrics» more  HICSS 2009»
15 years 8 months ago
Users of Open Source Software - How Do They Get Help?
A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked...
Vandana Singh, Michael B. Twidale, David M. Nichol...
KBSE
2008
IEEE
15 years 8 months ago
Exploiting social software to build open source communities
This paper describes work in progress on how to build open source communities. The proposed approach is based on exploiting existing social software communities and applications t...
Imed Hammouda, Timo Aaltonen, Petri Sirkkala
AIED
2007
Springer
15 years 8 months ago
Open Learner Models: Opinions of School Education Professionals
This work surveys the opinions of teachers and other education professionals regarding the potential for Open Learner Models (OLM) in UK schools. We describe the aims of OLM, and o...
Alice Kerly, Susan Bull
75
Voted
HICSS
2006
IEEE
89views Biometrics» more  HICSS 2006»
15 years 8 months ago
Open Source Technical Support: A Look at Peer Help-Giving
We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...
Vandana Singh, Michael B. Twidale, Dinesh Rathi