Most open source software development projects include an open bug repository—one to which users of the software can gain full access—that is used to report and track problems...
A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked...
Vandana Singh, Michael B. Twidale, David M. Nichol...
This paper describes work in progress on how to build open source communities. The proposed approach is based on exploiting existing social software communities and applications t...
This work surveys the opinions of teachers and other education professionals regarding the potential for Open Learner Models (OLM) in UK schools. We describe the aims of OLM, and o...
We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...