This paper introduces monitoring applications, which we will show differ substantially from conventional business data processing. The fact that a software system must process and...
The future customer service provided by call centres will be changed due to new web-based interactive multimedia technologies. Technical support will be offered in a completely new...
Oliver Schreer, Ralf Tanger, Peter Eisert, Peter K...
This paper describes a validation approach of a socio-technical design support system using data mining techniques. Bayesian Belief Networks (BBN) are used to assess human error an...
Andreas Gregoriades, Alistair G. Sutcliffe, Harala...
The switch from the Command-and-Control to Learning Organisation paradigm in the area of organisational theory is well understood. It is less well appreciated that learning organi...
Recent efforts aimed at improving the scalability of the JavaTM platform have focused primarily on the safe collocation of multiple applications in the virtual machine. This is of...