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PVLDB
2008
137views more  PVLDB 2008»
15 years 5 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
ISOLA
2010
Springer
15 years 4 months ago
Towards a Connector Algebra
Interoperability of heterogeneous networked systems has yet to reach the maturity required by ubiquitous computing due to the technology-dependent nature of solutions. The Connect ...
Marco Autili, Chris Chilton, Paola Inverardi, Mart...
SQJ
2010
152views more  SQJ 2010»
15 years 4 months ago
Design pattern evolutions in QVT
One of the main goals of design patterns is to design for change. Many design patterns leave some room for future changes and evolutions. The application of design patterns leads ...
Jing Dong, Yajing Zhao, Yongtao Sun
CORR
2010
Springer
127views Education» more  CORR 2010»
15 years 3 months ago
Towards a communication-theoretic understanding of system-level power consumption
Traditional communication theory focuses on minimizing transmit power. However, communication links are increasingly operating at shorter ranges where transmit power can be signif...
Pulkit Grover, Kristen Ann Woyach, Anant Sahai
ICITA
2005
IEEE
15 years 11 months ago
WiFiAdmin: An Intelligent Web-Based Management Environment for Wireless Networks
Wireless network communities face a number of difficulties due to lack of integration between network and community resources management. In this work, we present a novel solution...
Eythimios Dimopoulos, Athanasios Panousis, Evangel...