Reliability at massive scale is one of the biggest challenges we face at Amazon.com, one of the largest e-commerce operations in the world; even the slightest outage has significa...
Giuseppe DeCandia, Deniz Hastorun, Madan Jampani, ...
Abstract— Content replication and distribution is an effective technology to reduce the response time for web accesses and has been proven quite popular among large Internet cont...
A popular solution to internet performance problems is the widespread caching of data. Many caching algorithms have been proposed in the literature, most attempting to optimize fo...
Ganesh Santhanakrishnan, Ahmed Amer, Panos K. Chry...
—Advances in Cloud computing enable new possibilities to Internet applications developers. Previously, the main concern of Internet applications developers was deployment and hos...
Bhathiya Wickremasinghe, Rodrigo N. Calheiros, Raj...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...