In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
Anup Chalamalla, Sumit Negi, L. Venkata Subramania...
Due to a turbulent market enterprises should be able to adapt their business processes in a quick and flexible way. This requires adaptive process-aware information systems (PAISs)...
Stefanie Rinderle-Ma, Manfred Reichert, Barbara We...
This paper introduces declarative event patterns (DEPs) as a means to implement protocols while improving their traceability, comprehensibility, and maintainability. DEPs are desc...
This paper addresses the problem of making text mining results more comprehensible to humanities scholars, journalists, intelligence analysts, and other researchers, in order to s...
Anthony Don, Elena Zheleva, Machon Gregory, Sureyy...
A number of enterprises are turning towards the Service Oriented Architecture (SOA) approach for their systems due to the number of benefits it offers. A key enabling technology ...
Paul J. Vandal, Swapna S. Gokhale, Aniruddha S. Go...