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196
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HICSS
2003
IEEE
359views Biometrics» more  HICSS 2003»
15 years 10 months ago
Assessing the Readiness of Firms for CRM: A Literature Review and Research Model
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
Rosalie J. Ocker, Susan Mudambi
130
Voted
HT
2003
ACM
15 years 10 months ago
Do adaptation rules improve web cost estimation?
Analogy-based estimation has, over the last 15 years, and particularly over the last 7 years, emerged as a promising approach with comparable accuracy to, or better than, algorith...
Emilia Mendes, Nile Mosley, Steve Counsell
154
Voted
AWIC
2003
Springer
15 years 10 months ago
Using Case-Based Reasoning to Improve Information Retrieval in Knowledge Management Systems
Abstract. Complementary to hypertext navigation, classic information retrieval is broadly used to find information on the World Wide Web and on Web-based systems. Among these there...
Norbert Gronau, Frank Laskowski
EWSPT
2003
Springer
15 years 10 months ago
Lessons Learned and Recommendations from Two Large Norwegian SPI Programmes
: Software development is an experimental discipline, i.e. somewhat unpredictable. This suggests that software processes improvement should be based on the continuous iteration of ...
Reidar Conradi, Tore Dybå, Dag I. K. Sj&osla...
ICEIS
2002
IEEE
15 years 10 months ago
Integrating Mobile Agent Infrastructures in Operational ERP Systems
: In this paper we present our most recent work carried out in the wider context of the IST-ADRENALIN project, to facilitate formation and lifecycle management of networked enterpr...
Apostolos Vontas, Philippos Koutsakas, Christina A...