In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
: Everyone realizes how powerful the few big Web search engine companies have become, both in terms of financial resources due to soaring stock quotes and in terms of the still hid...
Design of service-oriented applications differs from design of the component-based applications in granularity, abstraction and dynamic environment in which binding between client...
Stochastic bounds are a promising method to analyze QoS requirements. Indeed it is sufficient to prove that a bound of the real performance satisfies the guarantee. However, the...
Reuse is increasingly strategic for reducing cost and improving quality of hypermedia design and development. In this paper, based on the design and development of a real hypermed...