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MANSCI
2008
116views more  MANSCI 2008»
14 years 12 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
JUCS
2006
225views more  JUCS 2006»
14 years 12 months ago
Restricting the View and Connecting the Dots - Dangers of a Web Search Engine Monopoly
: Everyone realizes how powerful the few big Web search engine companies have become, both in terms of financial resources due to soaring stock quotes and in terms of the still hid...
Narayanan Kulathuramaiyer, Wolf-Tilo Balke
SOSE
2006
IEEE
15 years 6 months ago
Service Engineering Design Patterns
Design of service-oriented applications differs from design of the component-based applications in granularity, abstraction and dynamic environment in which binding between client...
Nikola Milanovic
SAINT
2005
IEEE
15 years 5 months ago
A Matrix Pattern Compliant Strong Stochastic Bound
Stochastic bounds are a promising method to analyze QoS requirements. Indeed it is sufficient to prove that a bound of the real performance satisfies the guarantee. However, the...
Ana Busic, Jean-Michel Fourneau
HT
1998
ACM
15 years 4 months ago
Pushing Reuse in Hypermedia Design: Golden Rules, Design Patterns and Constructive Templates
Reuse is increasingly strategic for reducing cost and improving quality of hypermedia design and development. In this paper, based on the design and development of a real hypermed...
Marc Nanard, Jocelyne Nanard, Paul Kahn