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» Performance Prediction: An Industry Perspective
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HICSS
1999
IEEE
139views Biometrics» more  HICSS 1999»
15 years 3 months ago
Five Degrees of Separation: A Human Capital Model of Employment-Related Decisionmaking in the Information Technology Workforce
Successful implementation of information technology (IT)-enabled strategy rests on the performance of IT professionals. Consequently, the development and retention of this "I...
Robert A. Josefek Jr., Robert J. Kauffman
SE
2010
15 years 23 days ago
Towards Social Information Systems
: The development and usage of complex information systems leads to both technical and human challenges as large numbers of stakeholders with conflicting requirements are involved....
Marc Quast, Jean-Marie Favre
FORTE
1994
15 years 19 days ago
Proving the value of formal methods
The record of successful applications of formal verification techniques is slowly growing. Our ultimate aim, however, is not to perform small pilot projects that show that verific...
Gerard J. Holzmann
EAAI
2007
135views more  EAAI 2007»
14 years 11 months ago
Automatic generation of explanations: AGE
Explaining how engineering devices work is important to students, engineers, and operators. In general, machine generated explanations have been produced from a particular perspec...
Silvia B. González-Brambila, Eduardo F. Mor...
MANSCI
2008
62views more  MANSCI 2008»
14 years 11 months ago
Service-Level Agreements in Call Centers: Perils and Prescriptions
A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
Joseph M. Milner, Tava Lennon Olsen