Our study proposes mutual aid platforms for the resolution of uncommon or non-conforming cases in both administrative and commercial procedures. On reviewing inter-customer interac...
This paper presents a modified diary study that investigated how people performed personally motivated searches in their email, in their files, and on the Web. Although earlier st...
Jaime Teevan, Christine Alvarado, Mark S. Ackerman...
: Web searching techniques have been investigated and implemented in many aspects. Particularly, in case of personalization, more important issue is how to manipulate the results r...
Chonggun Kim, JaeYoun Jung, Hyeon-Cheol Zin, Jason...
The goal of contextual information retrieval (CIR) is to better meet the user's needs by delivering him information adapted to his specific search context. This paper presents...
Traditional desktop search engines only support keyword based search that needs exact keyword matching to find resources. However, users generally have a vague picture of what is...