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CIKM
2009
Springer
15 years 8 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
WWW
2007
ACM
16 years 2 months ago
Towards domain-independent information extraction from web tables
Traditionally, information extraction from web tables has focused on small, more or less homogeneous corpora, often based on assumptions about the use of <table> tags. A mul...
Bernhard Krüpl, Bernhard Pollak, Marcus Herzo...
KBSE
2009
IEEE
15 years 8 months ago
Code Completion from Abbreviated Input
—Abbreviation Completion is a novel technique to improve the efficiency of code-writing by supporting code completion of multiple keywords based on non-predefined abbreviated inp...
Sangmok Han, David R. Wallace, Robert C. Miller
ARGMAS
2009
Springer
15 years 8 months ago
Multi-Party Argument from Experience
Abstract. A framework, PISA, for conducting dialogues to resolve disputes concerning the correct categorisation of particular cases, is described. Unlike previous systems to conduc...
Maya Wardeh, Trevor J. M. Bench-Capon, Frans Coene...
COMPSAC
2002
IEEE
15 years 6 months ago
From System Comprehension to Program Comprehension
Program and system comprehension are vital parts of the software maintenance process. We discuss the need for both perspectives and describe two methods that may be integrated to ...
Christos Tjortjis, Nicolas Gold, Paul J. Layzell, ...