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BPM
2010
Springer
128views Business» more  BPM 2010»
15 years 2 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
KDD
2009
ACM
237views Data Mining» more  KDD 2009»
16 years 2 months ago
Exploring social tagging graph for web object classification
This paper studies web object classification problem with the novel exploration of social tags. Automatically classifying web objects into manageable semantic categories has long ...
Zhijun Yin, Rui Li, Qiaozhu Mei, Jiawei Han
KDD
2009
ACM
200views Data Mining» more  KDD 2009»
15 years 8 months ago
Visual analysis of documents with semantic graphs
In this paper, we present a technique for visual analysis of documents based on the semantic representation of text in the form of a directed graph, referred to as semantic graph....
Delia Rusu, Blaz Fortuna, Dunja Mladenic, Marko Gr...
258
Voted
ICDE
1995
IEEE
192views Database» more  ICDE 1995»
16 years 3 months ago
Mining Sequential Patterns
Abstract. The problem of mining sequential patterns was recently introduced in 3 . We are given a database of sequences, where each sequence is a list of transactions ordered by tr...
Rakesh Agrawal, Ramakrishnan Srikant
108
Voted
ICCBR
2001
Springer
15 years 6 months ago
Mining High-Quality Cases for Hypertext Prediction and Prefetching
Case-based reasoning aims to use past experience to solve new problems. A strong requirement for its application is that extensive experience base exists that provides statisticall...
Qiang Yang, Ian Tian Yi Li, Henry Haining Zhang