In 2002, Harvard University's Division of Continuing Education (DCE) expanded its computer lab facility. This expansion allowed DCE to change its previous policy of restricti...
Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...
: The issue addressed in this paper focuses on the design and implementation of an advanced information system for Cultural Organizations, which serves as a platform for the exploi...
Dimitris K. Tsolis, Spyros Sioutas, Lambros Drosso...
Abstract. Business Process Management (BPM) includes methods, techniques, and tools to support the design, enactment, management, and analysis of operational business processes. Th...
Wil M. P. van der Aalst, Boualem Benatallah, Fabio...
—In this paper we extend our previous work on soft probabilistic contracts for QoS management, from the particular case of “response time”, to general QoS parameters. Our stu...