Designing large software systems out of reusable components has become increasingly popular. Although liberal composition of reusable components saves time and expense, many exper...
Jing Dong, Paulo S. C. Alencar, Donald D. Cowan, S...
: This paper presents an approach to model ontologies for the e-Government domain as a basis for an integrated e-Government environment. Over the last couple of years the applicati...
—Use case refactoring is one of the recent software engineering techniques that aimed at synthesising and refining use case models. Two new types of use case refactoring are prop...
—More and more current software systems rely on non trivial coordination logic for combining autonomous services typically running on different platforms and often owned by diffe...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...