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PVLDB
2008
137views more  PVLDB 2008»
14 years 9 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
CASCON
2010
166views Education» more  CASCON 2010»
14 years 7 months ago
Event Exposure for Web Services: A Grey-Box Approach to Compose and Evolve Web Services
Abstract. The service-oriented architecture (SOA) is an emerging software engineering paradigm for developing distributed enterprise applications. In this paradigm, Web services ar...
Chunyang Ye, Hans-Arno Jacobsen
ER
2010
Springer
146views Database» more  ER 2010»
14 years 8 months ago
Data Modeling Is Important for SOA
The promise of SOA is being held back by a lack of rigor with XSD interchange files. Many developers focus on the design of individual services and pay little attention to how the ...
Michael R. Blaha
EDOC
2006
IEEE
15 years 3 months ago
Semantic Enterprise Services Platform: Motivation, Potential, Functionality and Application Scenarios
Service oriented software architectures will form the core of operational enterprise IT landscapes in the future.
Dominik Kuropka, Anja Bog, Mathias Weske
ALPIT
2007
IEEE
15 years 3 months ago
Model Driven and Service Oriented Enterprise Integration---The Method, Framework and Platform
SOA and MDA have emerged as a major evolutionary step in enterprise integration. Significant advances have been seen in SOA and MDA. But the integration of SOA and MDA is still la...
Shuangxi Huang, Yushun Fan