: To provide effective support, process-aware information systems (PAIS) must not freeze existing business processes. Instead they should enable authorized users to deviate on-the-...
Manfred Reichert, Peter Dadam, Martin Jurisch, Ulr...
This paper presents an experimental evaluation of the methodology documentation template proposed by the IEEE FIPA Design Process Documentation and Fragmentation working group [1]....
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
The paper discusses information and knowledge as the primary factors conditioning the efficiency of decision taking processes. Business Intelligence systems and Expert Systems are...
Data Grids have been adopted as the next-generation platform by many scientific communities that need to share, access, transport, process and manage large data collections distri...