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HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
15 years 11 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
HICSS
2008
IEEE
172views Biometrics» more  HICSS 2008»
15 years 11 months ago
Semantic Web Services Monitoring: An OWL-S Based Approach
In this paper we describe mechanisms for execution monitoring of semantic web services, based on OWL-S. The use of semantic descriptions and ontologies is a valuable extension to ...
Roman Vaculín, Katia P. Sycara
HICSS
2008
IEEE
167views Biometrics» more  HICSS 2008»
15 years 11 months ago
An Operational Framework for Service Oriented Architecture Network Security
: This study proposes a new operational framework for Service Oriented Architecture (SOA) network security. It seeks to characterize the current state of practices in SOA network s...
Robert Bunge, Sam Chung, Barbara Endicott-Popovsky...
HICSS
2008
IEEE
97views Biometrics» more  HICSS 2008»
15 years 11 months ago
The Organizing Pattern of Interaction: A Knowledge Centric Approach
The organizing pattern of interaction moves from less to more understanding about the relationships that exist between concepts. The current view of organizing activities is prima...
Douglas A. Druckenmiller
HICSS
2008
IEEE
158views Biometrics» more  HICSS 2008»
15 years 11 months ago
Consensual Dynamics in Group Decision Making with Triangular Fuzzy Numbers
In this paper we study the modelling of consensus reaching in a ‘soft’ environment, i.e. when the individual testimonies are expressed as fuzzy preference relations. Here cons...
Mario Fedrizzi, Michele Fedrizzi, Ricardo A. Marqu...
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