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DSOM
2008
Springer
14 years 11 months ago
SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Claudio Bartolini, Cesare Stefanelli, Mauro Torton...
IJAMC
2010
94views more  IJAMC 2010»
14 years 8 months ago
Middleware mechanisms for interaction interoperability in Collaborative Virtual Environments
—In this paper, we discuss interaction interoperability in Collaborative Virtual Environments (CVE), intended to mean the ability of two or more users to cooperate despite the he...
Mario Ciampi, Luigi Gallo, Antonio Coronato, Giuse...
EGOV
2008
Springer
14 years 11 months ago
Paving the Way to eGovernment Transformation: Interoperability Registry Infrastructure Development
During the last decades eGovernment has been a vivid, dynamic research and development area. As services are being transformed, electronic documents and web services appear every d...
Aikaterini-Maria Sourouni, Fenareti Lampathaki, Sp...
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IESA
2007
14 years 11 months ago
CCTS-based Business Information Modelling for Increasing Cross-Organizational Interoperability
The dissemination of e-Business solutions among small and medium sized enterprises (SMEs) is still very low due to various reasons. In the course of the GENESIS project, we aim at ...
Christoph Schroth, G. Pemptroad, Till Janner
APCCM
2007
14 years 11 months ago
Measuring Similarity between Semantic Business Process Models
A business process may be modeled in different ways by different modelers even when utilizing the same modeling language. An appropriate method for solving ambiguity issues in p...
Marc Ehrig, Agnes Koschmider, Andreas Oberweis