Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
—In this paper, we discuss interaction interoperability in Collaborative Virtual Environments (CVE), intended to mean the ability of two or more users to cooperate despite the he...
Mario Ciampi, Luigi Gallo, Antonio Coronato, Giuse...
During the last decades eGovernment has been a vivid, dynamic research and development area. As services are being transformed, electronic documents and web services appear every d...
The dissemination of e-Business solutions among small and medium sized enterprises (SMEs) is still very low due to various reasons. In the course of the GENESIS project, we aim at ...
A business process may be modeled in different ways by different modelers even when utilizing the same modeling language. An appropriate method for solving ambiguity issues in p...