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» Process mining in CSCW systems
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CSCW
1999
ACM
14 years 10 months ago
Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work
No work is inherently either visible or invisible. We always "see" work through a selection of indicators: straining muscles, finished artifacts, a changed state of affai...
Susan Leigh Star, Anselm Strauss
SIGMOD
2007
ACM
160views Database» more  SIGMOD 2007»
15 years 10 months ago
AutoDomainMine: a graphical data mining system for process optimization
Aparna S. Varde, Elke A. Rundensteiner, Richard D....
115
Voted
CSCW
2000
ACM
14 years 10 months ago
A Knowledge-based Approach to Handling Exceptions in Workflow Systems
This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative ...
Mark Klein, Chrysanthos Dellarocas
76
Voted
CSCW
1996
ACM
15 years 2 months ago
Supporting Social Awareness @ Work Design and Experience
During the last year we have been designing and studying a computer based tool intended to strengthen social group awareness within a research laboratory. While awareness has been...
Konrad Tollmar, Ovidiu Sandor, Anna Schömer
77
Voted
CSCW
1996
ACM
15 years 2 months ago
Freeflow: Mediating Between Representation and Action in Workflow Systems
In order to understand some problems associated with workflow, we set out an analysis of workflow systems, identifying a number of basic issues in the underlying technology. This ...
Paul Dourish, Jim Holmes, Allan MacLean, Pernille ...