Web services technologies enable flexible and dynamic interoperation of autonomous software and information systems. A central challenge is the development of modeling techniques ...
—With the increased network size and diversity, and the proliferation in applications and services, the network service providers are faced with a flood of information from many...
In recent years, IT Service Management (ITSM) has become one of the most researched areas of IT. Incident Management and Problem Management form the basis of the tooling provided ...
- This paper draws from an international research study on the strategic positioning of companies in the software and computing services industry (SCSI). It considers how outsourci...
This paper proposes a novel approach for managing IP-based services and applications, reflecting the authors’ experience with the IBM Global Network. It describes how one can e...