: Solutions in the network and service management layers of telecommunications management architectures are currently fragmented both in terms of standards and products. It is ofte...
David Lewis, Chris Malbon, George Pavlou, Costas S...
This paper presents a solution to achieve dynamic Inter-enterprise workflow management using the eservices provided by collaborative e-business enterprises. E-services are distrib...
Jie Meng, Raja Krithivasan, Stanley Y. W. Su, Abde...
As Service Centric (SC) Systems are being increasingly adopted, new challenges and possibilities emerge. Business processes are now able to execute seamlessly across organizations...
This paper describes a Quality of Service (QoS) management approach and architecture as well as a case study for Service Level Management (SLM). Our approach brings in a new persp...
Changzhou Wang, Haiqin Wang, Alice Chen, Rodolfo A...
Abstract--Change Management, a core process of the Information Technology Infrastructure Library (ITIL), is concerned with the management of changes to IT infrastructure and servic...