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OTM
2007
Springer
15 years 3 months ago
An Outlook on Semantic Business Process Mining and Monitoring
Semantic Business Process Management (SBPM) has been proposed as an extension of BPM with Semantic Web and Semantic Web Services (SWS) technologies in order to increase and enhance...
Ana Karla Alves de Medeiros, Carlos Pedrinaci, Wil...
DFG
2003
Springer
15 years 2 months ago
Inheritance of Business Processes: A Journey Visiting Four Notorious Problems
Abstract. The new millennium is characterized by speed and distribution in every aspect of most business and organization undertaking. Organizations are challenged to bring ideas a...
Wil M. P. van der Aalst
HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
15 years 4 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
RE
2009
Springer
15 years 2 months ago
Improving the Exchange of Requirements and Specifications between Business Partners
Increasingly complex supplier-relationships dominate product development, independent of industries and products. Mostly the primary source of risks and later problems is insuffic...
Manuel Reis Monteiro, Christof Ebert, Matthias Rec...
71
Voted
HICSS
2003
IEEE
122views Biometrics» more  HICSS 2003»
15 years 3 months ago
Managing Quality Uncertainty Through Contingency Pricing
We analyze quality-contingent prices as a mechanism for mitigating the effects of quality uncertainty in e-commerce and IT goods services. A contingency pricing contract specifie...
Hemant K. Bhargava, Shankar Sundaresan