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MANSCI
2008
128views more  MANSCI 2008»
14 years 9 months ago
Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
Júlíus Atlason, Marina A. Epelman, S...
SIAMSC
2008
191views more  SIAMSC 2008»
14 years 9 months ago
ORBIT: Optimization by Radial Basis Function Interpolation in Trust-Regions
Abstract. We present a new derivative-free algorithm, ORBIT, for unconstrained local optimization of computationally expensive functions. A trust-region framework using interpolati...
Stefan M. Wild, Rommel G. Regis, Christine A. Shoe...
IVS
2007
120views more  IVS 2007»
14 years 9 months ago
Visual exploration and analysis of historic hotel visits
Understanding the spatial and temporal characteristics of individual and group behavior in social networks is a critical component of visual tools for intelligence analysis, emerg...
Chris Weaver, David Fyfe, Anthony Robinson, Deryck...
JCO
2007
123views more  JCO 2007»
14 years 9 months ago
On the number of local minima for the multidimensional assignment problem
The Multidimensional Assignment Problem (MAP) is an NP-hard combinatorial optimization problem occurring in many applications, such as data association, target tracking, and resou...
Don A. Grundel, Pavlo A. Krokhmal, Carlos A. S. Ol...
ANOR
2004
122views more  ANOR 2004»
14 years 9 months ago
Call Center Staffing with Simulation and Cutting Plane Methods
We present an iterative cutting plane method for minimizing staffing costs in a service system subject to satisfying acceptable service level requirements over multiple time perio...
Júlíus Atlason, Marina A. Epelman, S...