: We present several quality criteria for skills management initiatives based on the competence-performance approach [Kor97]. The criteria help to measure reliability and validity ...
This paper describes a Quality of Service (QoS) management approach and architecture as well as a case study for Service Level Management (SLM). Our approach brings in a new persp...
Changzhou Wang, Haiqin Wang, Alice Chen, Rodolfo A...
A software development unit called to renew or replace an existing corporate system may face some special problems in an established company with a lot of well-trained behavioral p...
Our paper presents a new IT governance framework and introduces an assessment tool designed to measure its effectiveness. The framework builds on the integration between the struc...
The changing competitive landscape has brought new forces to bear on the manner in which new products are developed. These forces have put the creation and dissemination of knowle...