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CIMCA
2005
IEEE
14 years 11 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
EUROPAR
2001
Springer
15 years 2 months ago
Use of Agent-Based Service Discovery for Resource Management in Metacomputing Environment
A new methodology is presented in this paper for resource management in a metacomputing environment using a hierarchy of homogeneous agents that has the capability of service disco...
Junwei Cao, Darren J. Kerbyson, Graham R. Nudd
WINE
2005
Springer
146views Economy» more  WINE 2005»
15 years 3 months ago
A Cost Mechanism for Fair Pricing of Resource Usage
We propose a simple and intuitive cost mechanism which assigns costs for the competitive usage of m resources by n selfish agents. Each agent has an individual demand; demands are...
Marios Mavronicolas, Panagiota N. Panagopoulou, Pa...
TITB
2010
120views Education» more  TITB 2010»
14 years 4 months ago
A distributed, collaborative intelligent agent system approach for proactive postmarketing drug safety surveillance
Discovering unknown adverse drug reactions (ADRs) in postmarketing surveillance as early as possible is of great importance. The current approach to postmarketing surveillance prim...
Yanqing Ji, Hao Ying, Margo S. Farber, John Yen, P...
ATAL
2006
Springer
15 years 1 months ago
Toward an understanding of the impact of software personal assistants on human organizations
Intelligent software personal assistants for human organizations are an active research area within the multiagent community. However, while many capabilities for these software p...
Steven Okamoto, Paul Scerri, Katia P. Sycara