This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
A new methodology is presented in this paper for resource management in a metacomputing environment using a hierarchy of homogeneous agents that has the capability of service disco...
We propose a simple and intuitive cost mechanism which assigns costs for the competitive usage of m resources by n selfish agents. Each agent has an individual demand; demands are...
Marios Mavronicolas, Panagiota N. Panagopoulou, Pa...
Discovering unknown adverse drug reactions (ADRs) in postmarketing surveillance as early as possible is of great importance. The current approach to postmarketing surveillance prim...
Yanqing Ji, Hao Ying, Margo S. Farber, John Yen, P...
Intelligent software personal assistants for human organizations are an active research area within the multiagent community. However, while many capabilities for these software p...