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» Question Answering System for Incomplete and Noisy Data
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IJCAI
2007
15 years 3 months ago
Automatically Selecting Answer Templates to Respond to Customer Emails
Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
Rahul Malik, L. Venkata Subramaniam, Saroj Kaushik
AAAI
2008
15 years 4 months ago
Text Categorization with Knowledge Transfer from Heterogeneous Data Sources
Multi-category classification of short dialogues is a common task performed by humans. When assigning a question to an expert, a customer service operator tries to classify the cu...
Rakesh Gupta, Lev-Arie Ratinov
KDD
2001
ACM
226views Data Mining» more  KDD 2001»
16 years 2 months ago
Mining from open answers in questionnaire data
Surveys are an important part of marketing and customer relationship management, and open answers (i.e., answers to open questions) in particular may contain valuable information ...
Hang Li, Kenji Yamanishi
SIGMOD
2007
ACM
225views Database» more  SIGMOD 2007»
16 years 2 months ago
From complete to incomplete information and back
Incomplete information arises naturally in numerous data management applications. Recently, several researchers have studied query processing in the context of incomplete informat...
Lyublena Antova, Christoph Koch, Dan Olteanu
LREC
2010
149views Education» more  LREC 2010»
15 years 3 months ago
Paragraph Acquisition and Selection for List Question Using Amazon's Mechanical Turk
Creating more fine-grained annotated data than previously relevent document sets is important for evaluating individual components in automatic question answering systems. In this...
Fang Xu, Dietrich Klakow