Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
Rahul Malik, L. Venkata Subramaniam, Saroj Kaushik
Multi-category classification of short dialogues is a common task performed by humans. When assigning a question to an expert, a customer service operator tries to classify the cu...
Surveys are an important part of marketing and customer relationship management, and open answers (i.e., answers to open questions) in particular may contain valuable information ...
Incomplete information arises naturally in numerous data management applications. Recently, several researchers have studied query processing in the context of incomplete informat...
Creating more fine-grained annotated data than previously relevent document sets is important for evaluating individual components in automatic question answering systems. In this...