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» Real-Time Strategy and Practice in Service Grid
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CSCW
2000
ACM
15 years 5 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
GLOBECOM
2010
IEEE
14 years 11 months ago
Column Generation for Dimensioning Resilient Optical Grid Networks with Relocation
Nowadays, the Quality of Service (QoS) in Optical Grids has become a key issue. An important QoS factor is the resiliency, namely the ability to survive from certain network failur...
Brigitte Jaumard, Jens Buysse, Ali Shaikh, Marc De...