Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
The last dozen years have seen a considerable investment of resources into the research and development of Group Support Systems (GSS) technology. This paper describes how a GSS w...
Automated collaborative filtering (ACF) systems predict a person’s affinity for items or information by connecting that person’s recorded interests with the recorded interests...
Jonathan L. Herlocker, Joseph A. Konstan, John Rie...
Mobile recommender systems have the potential to substantially enrich tourist experiences. As their handling marks a big challenge for ordinary users, its acceptance can only be e...
Marko Modsching, Ronny Kramer, Klaus ten Hagen, Ul...
A recommender system has an obvious appeal in an environment where the amount of on-line information vastly outstrips any individual’s capability to survey. Music recommendation...