This article describes an application of the partially observable Markov (POM) model to the analysis of a large scale commercial web search log. Mathematically, POM is a variant o...
A random graph order, also known as a transitive percolation process, is defined by taking a random graph on the vertex set {0, . . . , n − 1}, and putting i below j if there i...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
In response to the expressed needs of MedModel users, PROMODEL Corporation has made substantial improvements in its MedModel healthcare simulation software. Beginning with its inc...
Spoken language is one of the most intuitive forms of interaction between humans and agents. Unfortunately, agents that interact with people using natural language often experienc...