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CHI
2005
ACM
15 years 10 months ago
'User experience' design a new form of design practice takes shape
This paper outlines my professional background and interests in the `user-experience' field. I summarise my current relevant responsibilities related to my employment as a sp...
Ian McClelland
BCSHCI
2007
14 years 11 months ago
Design in evaluation: reflections on designing for children's technology
This paper reflects on the design value that emerges from evaluation methods used in the field of child computer interaction. The work is based around an evaluation study of a tan...
Emanuela Mazzone, Diana Yifan Xu, Janet C. Read
CIMCA
2005
IEEE
14 years 11 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
ECAI
2008
Springer
14 years 11 months ago
A Truthful Two-Stage Mechanism for Eliciting Probabilistic Estimates with Unknown Costs
This paper reports on the design of a novel two-stage mechanism, based on strictly proper scoring rules, that motivates selfish rational agents to make a costly probabilistic estim...
Athanasios Papakonstantinou, Alex Rogers, Enrico H...
AIED
2009
Springer
15 years 4 months ago
Fostering engaged and directed learning by activity foregrounding and backgrounding
We propose a design model for guiding learning in exploratory environments through representational choices. Selecting the appropriate representations at the correct granularity ca...
Katherine Howland, Benedict du Boulay, Judith Good